Service Request SR-rm-001 Proposal – Riordan Industries

Essay by ladyheart143University, Bachelor'sA+, September 2009

download word file, 10 pages 5.0

Executive Summary"Riordan Manufacturing is a global plastics manufacturer employing 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion" (Apollo Group, Inc., 2006). Riordan corporate headquarters, where research and development are done, is located in San Jose with three additional locations in Albany, Georgia; Pontiac, Michigan; and Hangzhou, China. The plant in Albany, Georgia specializes in plastic beverage containers, Pontiac, Michigan specializes in custom plastic parts, and Hangzhou, China specializes in plastic fan parts. "Riordan's major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers" (Apollo Group, Inc., 2006).

Mr. Hugh McCauley, Chief Operating Officer, in an effort for the computer systems to become more effective, has requested a systems overhaul evaluation that will help the F and A Department achieve seamless compatibility.

A major cause for concern is that operating expenses are going up and profits are going down per Riordan Income Statement (Apollo Group, Inc., 2006). This paper discusses existing problems, proposed solutions and the business requirements needed to solve these problems. The proposal will then be presented to Mr. McCauley and forwarded to the IT department and information consultants for review. The business requirements will address: 1) the use of virtualization over existing different operating systems, 2) process improvements to reduce manual input and labor, including the use of handheld scanners for barcodes on material and 3) systems training and increased use of emails or instant messaging to improve communication within the various plants: Albany, Georgia; Pontiac, Michigan; and Hangzhou, China.

Service Request SR-rm-001 Proposal - Riordan IndustriesRequest for ProposalA memorandum from Mr. McCauley (COO) to Ms. Maria Trinh (Chief Information Officer)...