Total Quality Management

Essay by sethstoneUniversity, Bachelor'sA, January 2007

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Within this paper will be a description of the impact of globalization on quality. Furthermore, compare and contrast traditional management styles with quality focused management styles. Additionally, explain how TQM applies to the organization, which I am employed with.

When thing of programs of TQM, the first program is Six Sigma. The website a TQM defines Total Quality Management or TQM as: "A management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives". (Hashmi, N.D.)

There are many view of what TQM is. One version by Terry Watson with the Oklahoma Department of commerce is "TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers." The simple objective of TQM is "Do the right things, right the first time, every time".

(Watson, N.D.)

When looking at TQM from a high-level view of strategic planning and decision-making, management is viewing the organization's laid out work flow and production. This comes from the idea that mistakes can be avoided if the defects can be prevented. This will develop to an ongoing improvement process, which will result on improving the capabilities of people, process, technology, and manufacturing capabilities. Although, when working toward am ongoing improvement process, the processes so needs to address the development of the production capabilities within manufacturing which will then result in a better future manufacturing. The five processes that need to be address are demand generation, supply development, technology, operations, and personal.

Looking at Six Sigmas's central principal of Total Quality Management, they identify the mistakes that are most commly made by people and most mistakes are often caused by faulty systems and...