Workplace Ethical Dilemma

Workplace Ethical Dilemma

People every day is face with workplace dilemma. Sometimes the dilemma can be so bad that you wouldn't want to get out of bed in the morning. Large part of stressful situation at work is pay-related, stress- related, or family related. A lot of mines came from family and stress on the job (Stevens, 2008).

Working in the customer service arena getting the job done right, on time, and under budget is our main focus. Customer satisfaction will come by itself if those three agendas are met. When you are expected to achieve those three goals day and night sometimes right and wrong can be heavily skewed. I managed the customer service and installation department for a lighting service company with 13,000 customers spread across the United States. I dealt with over 340 subcontractors that performed our maintenance and installations for our customer base.

English: An example of an automated online assista...

English: Ventura Customer Service Centre

English: Centrelink Customer Service Center, Broad...

The company was in a financial downward spiral. We would complete jobs and then hound our customers for full payment almost immediately so we could make payroll some weeks.

We had a job in North Carolina that required completion by a certain date in order to have a large sum of money collected in time to make payroll and we were having difficulty getting certain material that would make "code" for the building inspectors. My boss was all over my back about the needing the job to get finished or we wouldn't have a paycheck that week, etc. I explained to him the situation and told him I would do everything I could to brainstorm and make phone calls to get the material and get it completed. As the days went by, I was not having the luck I was hoping for and the job was still...