Essays Tagged: "Dillon Francis"
general eletrics case study
o one customer in particular and how his experience affected how GE operated. In this example, Mark Dillon was one of many customers who had suffered from poor service by GE. He had waited six months ... onths for GE's Capital Solutions group to approve a loan for him to open up a restaurant. GE called Dillon soon after to follow-up on the service. When asked how likely they were to recommend GE to a ...
Subjects: Businesss Research Papers > Case Studies