Essays Tagged: "Service management"

The PSA Group . Peugeot & Citroen

to talking about doing4.Value driven - Providing continuous value to customers through products and service offerings.5.Simple form lean staff - organization structures that facilitate customer intera ... tions management focuses on carefully managing the processes to produce and distribute products and services. Major, overall activities often include product creation, development, production and dist ...

(14 pages) 298 0 4.5 Jun/2003

Subjects: Businesss Research Papers > Case Studies > Automotive Companies


organizational demands to reduce the cost in the mean while mean maintaining or improving of the IT services. It basically provides a basis improvement of the usage and the effect of operation arrange ... he organization.Today, ITIL been well known as a public body knowledge of providing a best practice service management frame work to help and improve the organization service level and reduce IT cost. ...

(12 pages) 123 0 5.0 Aug/2004

Subjects: Businesss Research Papers > Management

Accommodation options (Disabilities)

s as everyone else around them. Legislation exists to assist people with special needs in accessing services and options to encourage them to pursue life in mainstream society.PART A"People with an in ... esponsibilities for disabled people are the same as every other person, according to the Disability Services Act (1986). This Act explains that all people have the right to make their own decisions an ...

(8 pages) 118 0 4.0 Jan/2005

Subjects: Social Science Essays

Evaluating IT Service Management Standards in an Operation.

1 Introduction to BS15000 IT service management standards.BS15000 service management standards define the best practices for any ... tandards define the best practices for any organisation in implementing, delivering and managing IT services. Based on ITIL (IT Infrastructure Library) BS15000 provide series of defined processes with ... es within IT services.BS15000 is according to, the world's first standard for IT service management. BS15000 is mentioned to be a formal specification defining what organisations ne ...

(23 pages) 242 1 5.0 Dec/2005

Subjects: Science Essays > Computer Science

About Information Technology Infrastructure Library

and repeatable IT processes that can improve the efficiency, effectiveness, and quality of their IT services, drive compliance with regulatory requirements, and reliably support key business needs. Ac ... hnology Infrastructure Library) for guidance on how to meet this growing pressure to align their IT service management with the increasing IT-dependent requirements of their business.2. Why ITIL and w ...

(11 pages) 337 0 3.2 Oct/2006

Subjects: Businesss Research Papers > Case Studies

Bank USA: Help Desk Contact Center

ance efficiency, affiliated with their help desk operations. The division has 14 full time Customer Service Representatives (CSR), 3 Customer Service Representative support personnel, and 3 managers, ... tutional portfolios, and mutual funds. Bank USAHelp Desk's objective is to "offer superior customer service providing quick and immediate responses to both internal and external customers." In additio ...

(17 pages) 21 0 3.0 Dec/2007

Subjects: Businesss Research Papers > Case Studies


ation, working together and moving forward.- AnonymousIntroduction:I joined Birlasoft limited an IT services firm as an Associate Software Engineer on 24th July, 2006 after completion of my engineerin ... rcial and industrial houses, with strategic equity participation by GE Capital. Birlasoft offers IT services worldwide from development centers in India and Australia. It provides software application ...

(10 pages) 25 0 5.0 Mar/2008

Subjects: Businesss Research Papers > Case Studies

The role of HR while companies merging

organic and through acquisitions" (Stjernfelt, 2006). LogicaCMG is one of the leading company in IT services and wireless telecom industry. The main focus of this company is on "management and IT cons ... ain focus of this company is on "management and IT consultancy, systems integration and outsourcing services to clients across diverse markets including telecoms, financial services, public sector, en ...

(3 pages) 915 0 3.0 May/2008

Subjects: Businesss Research Papers

Management and Leadership: Military

nagement and leadership. Leadership personnel hold the title of officer in all branches of military service. Management personnel hold the title of noncommissioned officer (NCO). While officers are im ... ry organizational culture consists of strong core values such as: "loyalty, duty, respect, selfless service, honor, integrity and courage" (U.S. Army web site, 2008). While some of these values could ...

(8 pages) 176 0 0.0 Jul/2008

Subjects: Businesss Research Papers > Management


p;……………………………....iv2.0 Service Management…………………………&h ... ellip;…………………………52.1 Customer Service: Front Counter………………………&helli ...

(21 pages) 103 0 0.0 Mar/2009

Subjects: Businesss Research Papers > Case Studies

Information Technology Infrastructure Library

or duplicating experiences between organizations (itSFMI, 2008). It presents information technology services delivery and management in a standardized frame applicable to any technology organization. ... blished by the British government agency, Office of Government Commerce (OGC), as an approach to IT service management in response to IT's demands on organizational resources, and in recognition of th ...

(5 pages) 42 0 3.0 Oct/2009

Subjects: Science Essays > Computer Science


hat you will utilize to deliver this to your customers. Secondly product positioning focuses on the services and products that you choose to offer together with the features it will comprise of and it ... n the ASP concept but they are not exactly an ASP. Their unique business model combines application services from various ASP partners through its IT management platform to provide end users with an i ...

(10 pages) 3 0 0.0 Nov/2012

Subjects: Businesss Research Papers > Case Studies

Gender-based Wage Discrimination

nd community payment standards. In many companies, employees play a significant role in product and service exchange. When employees are satisfied, they will produce better work performance in ideal t ... to develop positively over time with changes in market conditions. For organizations working in the services industry, they are required to maximize customer loyalty and satisfaction by offering high ...

(4 pages) 1 0 0.0 Nov/2014

Subjects: Businesss Research Papers