Improving Organizational Performance Simulation

Monique Cone

PSY428

August 9, 2010

Antonio Borrello

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Improving Organizational Performance

With the current trend in organizations of constant change and increasingly demanding marketplaces, the most significant challenge of any organization is how to improve performance. In order for the organization to survive and grow, it must depend upon the vigor, passion, and ingenuity of all who are a part of the organization. The purpose of this paper is to provide a summary of the Improving Organizational Performance simulation; briefly to describe the situation, recommend solution (s) and state the results for each of the four phases in the simulation; summarize the organizational psychology concepts addressed in the simulation by answering specific questions.

Overview of Airdevils Founded in 1995 by Celsey Evan, Air devils is an organization based in Salt Lake City, Utah, that performs aerial stunts for a number of clients.

University of Phoenix Headquarters

University of Phoenix Stadium

Photo_Stig_Günther

One year later Evans was joined by five of her colleagues and currently employees 155. The types of stunts Air devils perform include: skydiving, sky surfing, hang gliding, and paragliding. Service3s are provided for motion picture and television production, demonstration events, publicity stunts, and marketing campaigns. Until two years ago Air devils has received numerous national and international awards for their daring aerial stunts. The past two years have yielded no awards for the organization. Faithful clients have expressed dissatisfaction with the quality of stunts. In addition, several top employees have resigned and, to complicate matters, job satisfaction is low (University of Phoenix simulation, 2010).

Phase One September 2007 in the past two years the quality of performance has taken a dramatic decline. Evans attributes the decline to complacency and the hiring of additional staff. Evans erroneously thought the problem would...