The operation effect of an organization mostly depends on the behavior of individuals within it. It is essential for managers to have deep understanding about how people behave differently over time, in different circumstances, and with different people. Only when managers know what types of behavior make their employees work effectively can they able to encourage or change the behavior of employees. This helps increase their contribution to the organization and then helps the organization operate more fluently and effectively. Individual behavior at work is influenced by many factors, including: Motivation, Ability, Role Perception, and Situation (MARS model) as well as Individual characteristics: Value, Personality, Perception, Emotions, Attitudes, and Stress.
Figure 11: MARS Model of Individual Behavior at Work and Results
As can be seen from figure 11 above, all these factors are related to each other and related to behavior of people.
If one person can synthesize all these factors, he/she will behave well and get good result. In contrast, lacking one of them could lead to bad behavior and result. For example, you have ability to do your job punctually and effectively. However, you do not aware of your own role. You do not know what you have to do or what your obligations are. Hence, your behavior would not be appropriate. The performance of individual is assessed by two formulas:
Person x Situation = Performance
Ability x Motivation = Performance
When it comes to myself, two factors which influence my behaviors most are motivation and personality. As everybody knows, motivation is one of the first things that affect one's behavior. It encourages and turbochargers my spirit so that I can study and...