IntroductionIn the health care industry there is no distinct, commonly established description. The reason for this is because health care quality has several unusual, intricate aspects of care from several different perspectives. Quality can be measured in several different ways. It can be measured in terms of outcomes, the end results of care and treatment, or it can be evaluated in terms of the course of action, which is, the way that the care is delivered. Depending on who is working on the quality for their medical facility the definition of the word can vary. This report will explain the necessary what quality means in the health care industry and how it may be improved in Cindy Janowski's organization (UOP, 2009).
Foundational Frameworks of Quality ImprovementQuality improvement is most successful when viewed as an organization-wide process however; it is critical that quality improvement is implemented at the department level (Kazemek, E.
and Charney, R., 1990). Each department needs to ensure that they know who their customers are. Customers are not only external such as the patients, physicians, third-party payers and the departments office staff. Other departments within the organization and those who the department provides services to are also customers.
Each department must understand the organizations vision and their departments quality mission (Kazemek, E. and Charney, R., 1990). One person cannot achieve the department and organizations quality by themselves. Developing a mission statement that is specific for each department along with their quality goals is a valuable tool and give each team member ownership for their success (Kazemek, E. and Charney, R., 1990). Every department in Cindy Janowski's organization needs to have performance metrics that are realistic. The metrics need to meet customer quality standards and expectations by the technical quality delivered as well as the service quality that is...