Essays Tagged: "Service-Quality"
Southwest Airlines positions itself as a different class of airline by having the most generous frequent flyer program of all major carriers.
Subjects: Businesss Research Papers
n management perceptions of customer expectations and service quality specifications i.e. the wrong service-quality standardsThis gap may occur when management is aware of customers' expectations but ... ave clear goals for customer service and must measure its performance against these goals. As well, service-quality standards should be based on customers' standards rather than company standards.Gap ...