Essay by akhaleelUniversity, Bachelor'sA-, March 2005

download word file, 23 pages 5.0 1 reviews


"We aspire to be a world class paper products manufacturer and market leader by providing quality products which consistently satisfy the needs and expectation of customers"

Note: Nibong Tebal Paper Mill Sdn Bhd is termed as NTPM.


1. To become a world class manufacturer of paper products.

2. To promote culture of Total Quality and continuous improvement in our management system and methods, products and service quality.

3. To develop a work environment where our people can freely contribute and share their ideas and thus making the jobs more challenging and motivating.

4. To be a learning organization through encouraging and providing opportunity for individual and team learning.

5. To be environmental friendly.

Quality Policy

NTPM aspires to be the leading supplier of quality paper products through continual improvement of quality system, products and services to achieve customer satisfaction.

NTPM pledge to the following:

a) Achieve and sustain profitable growth by providing a variety of quality products that consistently meet the needs and expectations of our valued customers.

b) Strive to comply with the ISO 9001:2000 and other legal requirements and continually improve the effectiveness of the quality management system in managing our product quality, cost, delivery, lead time and services.

c) Provide a conducive working environment and training opportunities to all levels of staff to further develop capability, enhance competency, productivity and competitiveness.

d) Implement an effective communication system to encourage feedback and promote flow of information for continual improvement.

e) Review and revise the quality objectives constantly to ensure suitability and consistency with the company policy.

f) Establish a learning organization that practices good management practice such as ISO 9001:2000, TQM, 5S. TPM and etc. in our manufacturing operations.

Role of Top Management in Quality Excellence

Top management actively promotes Quality Excellence in NTPM through TQM.