Essays Tagged: "Help desk"

A case study of background of technology project

team also had to come up with a process flow of how work will be handled in the new IT structure to help in the use of the short-term solutions and to help in finding a long-term solution. Finally, tw ... re proposed. One was that of customizing the packaged software that was currently being used by the Help Desk to track PC and Mainframe work requests for PC Technicians and Mainframe System Programmer ...

(5 pages) 461 0 4.7 Oct/2003

Subjects: Businesss Research Papers > Case Studies

Personal effectiveness case study

Communicating,Delegating,Motivating,CounsellingI managed to explore the lack of these skills by the help of my working experience and the self-administered questionnaire from the textbook.During my pe ... ss of age, gender or educational background, tell them what I want for them, train them and provide help them if needed. As a result of this method the dealers become co-operative, creative and produc ...

(11 pages) 337 0 3.3 Feb/2004

Subjects: Businesss Research Papers > Management

Critical thinking and forces of influence css330

Introduction Our help desk at our company consists of call-in lines with no monitoring or reporting tools in place. W ... h upper management, all they want to know is how much this is going to cost. The other influence is help desk which is predominately females who are mainly concerned with the G.U.I. and data input fea ... e. The major conflict or barrier will be whose issues get addressed first; customers and the help desk employees or QA and development. The key would be to integrate both sides' needs and roll ...

(3 pages) 30 0 3.0 Nov/2004

Subjects: Science Essays > Computer Science

Position Paper - Management

rmation Officer), the first area would be Technical services, which consists of Telecommunications, Help Desk, PC (Personal Computer) support, Security, and Server and Network support. The second key ...

(2 pages) 34 0 4.0 Jan/2005

Subjects: Businesss Research Papers

System Support Within the Workplace

eam in place, though one is always discussed about being developed. What is presently in place is a help desk and networking section that supports users on all issues to include software deployment an ... g on one department in particular. That will be the department that has within it several sections; Helpdesk, Networking, Infrastructure, and last but not least the Information Assurance section.The h ...

(4 pages) 127 0 3.0 May/2005

Subjects: Science Essays > Technology

Evaluating IT Service Management Standards in an Operation.

nagement as well as having a plan if change results in any unexpected state.1.4 Incident Management/Help DeskHelp desk is the first point of contact available to business users in their IT services wh ... ir IT services when problems occur. Incident control and communications are the main focuses of the help desk according to There are many different types of help desks. The type of ...

(23 pages) 242 1 5.0 Dec/2005

Subjects: Science Essays > Computer Science


s web site because of the following1- Customer SupportAt the heart of any good Customer Support and Help Desk software, is a strong customer contact repository.The Internet has the way to track custom ... rne believes in Listen to their customers the customer have icons for customer service, Contact Us, Help. There is also a free mailing list where customer can receive the latest news from Liz and ther ...

(7 pages) 368 0 5.0 Apr/2006

Subjects: Businesss Research Papers

Building An Effective Technology Support Team

port teams are how the company is represented in the public eye. Companies depend on these teams to help the consumer with any problems that the product that was bought can be figured out or to assist ... ld be able to control his or her personality and be able to adapt to the individual who they may be helping. Just from personal knowledge, I know most people that take in calls or some type of person- ...

(4 pages) 341 0 5.0 Dec/2006

Subjects: Science Essays > Technology

Effective Technology Support Team

able to control his or her personality and be able to adapt to the individual who he or she may be helping. Customer service representatives may face some harsh times with customer dissatisfaction pr ... at can handle any situation or issue at hand without being consumed with stress themselves, it also helps to form a stronger bond among coworkers. Problems can be worked out through individuals and ra ...

(3 pages) 117 0 5.0 Jul/2008

Subjects: Businesss Research Papers > Management

Office Automation

ation.The first area of focus is the core of the business, logging and tracking support issues. The help desk software allowed the support staff to enter support questions, assign issue numbers, and c ... . (2008, January 1). BridgeTrak. Retrieved August 1, 2008, from ScriptLogic Corporation:

(2 pages) 15 0 0.0 Aug/2008

Subjects: Science Essays > Computer Science > Internet and networking

How to Improve Your Work Situation

ives Hotline. The project manager is Lauren Newcomb and the project activity is to develop a better help desk for the company.Housewives Hotline is a telecommunication company that provides help for t ... t they have reached the last line of their nonpaid job. This company has a track life of successful help that it provides to its customers. The Housewives strategy has always and will be to stand out ...

(2 pages) 454 0 0.0 Nov/2008

Subjects: Businesss Research Papers > Management