Essays Tagged: "Barista"

Investigation of the Harvard Business School case study "Starbucks: Delivering Customer Service"

second to none. All employees are considered Partners and the hourly paid workers are specified as Baristas. The barista are trained to portray a knowledgeable, friendly, and personable personality, ... the ability to customize handcrafted beverages. It is the "Just Say Yes" attitude that empowers the Baristas to override company policies to satisfy the customer.In addition to the great products and ...

(13 pages) 1007 1 4.3 Mar/2006

Subjects: Businesss Research Papers > Case Studies

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resource policies reflected its commitment to its employees. 

Starbucks relied on its baristas and other frontline staff to a great extent in creating the 'Starbucks Experience' which di ... yee training and provide comprehensive training to all classes of employees, including part-timersA Barista at Starbucks must have a number of personal characteristics and skills, which will enable th ...

(4 pages) 2 0 0.0 Oct/2014

Subjects: Businesss Research Papers > Marketing