McDonald's

McDonalds Field SUPPLY CHAIN MANAGEMENT

(McDonald's Canada)

TABLE OF CONTENTS (Proposal Outline)

Table of Contents………………………………………………………………………..ii

List of Illustrations……………………………………………………………………...iii

1.0 Introduction………………………………………………………………….iv

1.1 Goals………………….……………………………………………....iv

2.0 Service Management…………………………………………………………5

2.1 Customer Service: Front Counter………………………………...5-7

2.2 Drive-Thru System...…………………………………………………..8

2.2.1 Customer Issues……………………………………………..9

2.2.2 Mechanical Issues………………………………………..9-10

2.3 Production…………………………………………………………....11

3.1.1 Served with Care (food safety)………………………….....11

3.1.2 Food preparation…………………………………………...12

2.4 Recommendation…………………………………………………….13

3.0 Inventory Management…………………………………………………….14

3.1 Buyer/Supplier Inventory Relationship…...........................................14

3.1.1 The three-legged stool……..................................................14

3.1.2 SUPPLIERS……………………………………………… 15

3.2 LIFO/FIFO System.........................................................................16-18

3.3 Waste Management….…………………………………………...19-20

3.4 Recommendation…………………………………………………….21

4.0 Final Thoughts…………………………………………………………...22

5.0 Resources Cited…………………………………………………………….23

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LIST OF ILLUSTRATIONS

FIGURES

Figure 1.0: Front Counter Design………………………………………………………..6

Figure 2.0: Drive-Thru Design..................................................................................….....9

Figure 3.0: Ronald……………………….……………………………………………...10

Figure 4.0: Big Mac Meal……………………………………………………………….11

Figure 5.0: McDonald Characters……………………………………………………….12

Figure 6.0: List of Suppliers…………………………………………………………….15

Figure 7.0: FIFO system………………………………………………..……………….17

Figure 8.0: Waste Managment………………………………………..………………,,.20

INTRODUCTION

McDonald's is a fast food restaurant which sells products such as hamburgers, French fries, and fish including soft drinks and milkshakes with desserts like ice cream and pie.

Einordnung der Supply Chain Finanzierung (SCF) in ...

English: Supply and demand network Deutsch: Liefer...

Cover of Supply Chain Management Review

This fast food chain has been serving customers as a company since 1940 (Love) and has since become the largest in the world, serving over a billion customers to date. An international company of this size has a very large supply chain; two aspects of which will be covered within this paper.

Goals/Outline

Due to our significant interest within the food industries as well as our interest in helping the needs of businesses that require supply chain specialists. Our Supply chain project will examine McDonald's Supply and service chain with a focus on inventory management and customer service. Within the company, Head Office is constantly seeking help to solve problems of inventory management, as well as their production/service design.

A new goal this year has been set by McDonald's management. It is known that the 20+ guest count sales peak. This is intended to improve the overall atmosphere of...