Modelling paper on airline industry - management system

Essay by stakesishighUniversity, Master'sB, April 2004

download word file, 9 pages 4.0

Table of Contents

Executive Summary 2

1. Dilemmas facing CoolJet 3

2. Report Focus 3

3. The Taco Bell Model 3

3.1 Focus - The Key Factors 4

3.2 The models within the system 4

3.2.1 Forecasting 4

3.2.2 Simulation 5

3.2.3 Optimization 5

4 Is implementation worth the effort? 6

4.1 Optimization considerations 6

4.2 Forecasting considerations 6

4.3 Simulation considerations 7

4.3.1 Job times 7

4.3.2 Planning Horizon 8

5 Potential Benefits of Implementation 9

6 Probable Challenges of Implementation 10

7 Can CoolJet utilize a Labor Management System? 11

Bibliography and References 12

Executive Summary

CoolJet is currently experiencing problems with its check-in staff scheduling system. This report evaluates the ability of a labor management system (LMS), similar to the one described by Huerta and Swart for Taco Bell, to be implemented at Cool Jet to alleviate these scheduling issues.

After a review of the Taco Bell model , and evaluation of the what would be required to implement a similar system at CoolJet this report finds that a labor management system based on integer programming can be implemented.

The report finds that a system such as the one described requires a critical understanding of the factors which influence the industry and the company as well as strong support from the management team, from both a financial and process stance to be successful.

1 Dilemmas facing CoolJet

CoolJet is currently experiencing significant problems with its check-in staff scheduling system. The current scheduling system is allowing staff shortages to occur during peak periods, creating unwanted queues and customers missing their flights, as well as over-staffing during less hectic periods. This issue is gaining CoolJet the unwanted reputation of poor customer service.

2 Report Focus

The intent of this report is to

* Define the Labor Management System...