This is a Job Chrarcteristcs model

Essay by mittichariUniversity, Bachelor'sA, November 2008

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Cashier jobSkill Variety - Perform different tasks that require different skill. This is different from job growth which might require the employee to perform more tasks, but require the same set of skills. Cashier in the store performs a variety of different activities related to cash and clerical tasks. A cashier delivers fast, accurate and courteous customer service to all the customers. A cashier’s jobs involve sales, price checking, and greeting all the customers and co- workers.

Task Identity - Create or perform a complete piece of work or job. This gives a sense of completion of whole and identifiable piece of work, from beginning to end. If you look at the cashier job, you are dealing with more than one dimension. You are dealing with customer’s service, you are dealing with the computers, and you are having more contacts with the customers than anybody else. Cashiers are the one who are giving customers the best shopping experience.

Task Significant: This is the amount of impact that the job has on other people as the employee perceives. As a cashier’s job you can impact other co-workers depending on how well an employee aligns himself or herself with the company’s goals and expectation with an ideal flexible personality. Having impact on other involves performing his or her jobs well with honesty, hard work and on time. If you perform your jobs perfectly, you get rewarded, which make other worker also work harder so they can be rewarded too. As my personal experience as a cashier, at my work if you meet the sales goals or you get more customer fill out the store credit applications, you get rewarded. This makes my co-worker to work hard so they can get more credit applications to get rewarded.

Autonomy: This gives employees freedom to schedule one’s own work activities and control over job related decisions. Working as a cashier does not involve any kind of freedom to schedule his or her own work of the day or month. Cashiers are not allowed to make any decisions, but they are welcomed give suggestions to the management.

Feedback: Information that tells workers how well they are performing. It can come directly and clearly from the job about the effectiveness of his or her performance. When cashiers done a great job, the management reward them to motivate or encourage other workers. They get reward as employee of the month, reserved parking, gifts for the great work, announces their name in the meeting or in front of all the other employees. The management tells the cashier and other worker that for what great jobs him or her are being rewarded.

High – Task significance: this make you impact other workers, makes you feel like a star of the employees. Because, all the employees talk about your great work or job, and they want to become like you so they can get rewarded too.

Low – Autonomy: in a cashier job you do not have a lot of freedom about you work schedule and in making any kind of decision for the store. I think employees should be a part of the decision making process, because they are the one who deal with customer, so they know what changes or need to be done for better service or customer stratification.