Total Quality Management

Total Quality Management

The purpose of this paper is to define what total quality management is. Also within this paper is a description of how globalization has affected total quality and the comparison and contrast of traditional management and quality focused management styles. You will also read about how total quality management is being used in the LibGo, Inc organization.

How can one define total quality management? Total quality management deals with so many different aspects, one can not pin point exactly what it is and or deals with. "There are lessons to be learned from the experiences of the successful companies. The common success factors are: Focusing on customer needs, Upper managers in charge of quality, Training the entire hierarchy to manage for quality, Employee involvement" (Burrill & Ledolter, 1999). Management in general has to ensure that every t is crossed and every I is dotted for the organization and the clientele.

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Total quality management deals with how each employee feels about the organization, product and the client. The need to understand, listen and hear the employee helps the organization to meet the client's expectations of what he or she expects from the organization and or product as well as exceeds the expectations. Here are two other forms of definition for total quality management.

Total Quality Management is a [holistic] business management

methodology that aligns the activities of all employees in an organization

with the common focus of customer satisfaction [to be achieved] through

continuous improvement in the quality of all activities [processes], goods

and services. (Burrill & Ledolter, 1999)

A management philosophy that seeks to integrate all organizational

functions (marketing, finance, design, engineering, and production,

customer service, etc.) to focus on meeting customer needs and

organizational objectives (Hashmi,