Essay by azjohnsonA+, October 2004

download word file, 13 pages 3.3

Conflict Management

In the Merriam-Webster dictionary, conflict is defined as "a: competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interests, or persons) b: mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands c: fight, battle, war."(Merriam-Webster online dictionary) Conflict can occur in any place at any time. According to the UOP e-text, Organizational Behavior, "conflict occurs whenever disagreements exist in a social situation over issues of substance or whenever emotional antagonisms create frictions between individuals or groups."(UOP e-text Pg 127). There are several types of conflict that can come about. In any organization, conflict is going to occur but there has to be a way to manage, address, and resolve conflicts in an appropriate manner. In dealing with problems in one's everyday life, the approach to resolving and dealing with a conflict maybe completely different than the way a company handles and resolves conflicts.

For all problems, there has to be some type of conflict resolution.

Within my organization, conflict resolution and conflict management can be addressed in stages. At Kelsey-Seybold Clinic, there is a chain of command to follow with trying to resolve a conflict. There are policies and procedures that are listed in the Kelsey-Seybold Human Resources Policy & Procedure Manual as well as on the Human Resources Internet site. On the website, there is a policy listed called Employee Problem Resolution which is designed "to provide a timely and fair way of resolving employee disagreements in a manner that respects the dignity of all parties involved."(Kelsey Benefits website) According to the manual, the discussion of the problem should begin with the employee's immediate supervisor or manager. It is the immediate supervisor/manager's job to try and resolve the misunderstanding that has occurred between two employees...