Essay by PaperNerd ContributorCollege, Undergraduate September 2001

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A Day at the Mall Happy people walking, stepping, running, grabbing, chewing and talking wherever you turn. Upstairs downstairs, front and back people are constantly grabbing and letting loose of items. Twenty percent, fifty percent red signs all over the place. The mall is definitely the place to be after a stressful day at school. It makes no difference what mood one is in when approaching the mall because once the entrance door closes behind you-nothing matters.

The mall consists of many wonderful things. There's something for everyone inside the mall; therefore, you will find almost everyone at the mall, from adults to little children.

Inside the mall, many things are going on at once. For instance, the age groups will divide into adult, college students, and teenagers. Each age group has its own thinking about certain things that will have them in a certain area of the mall.

Adults normally shop for household supplies, furniture, or stuff that we college students wish to own one day. So, if you lost your parents while shopping, household department would be your first stop. Annoying teenage siblings would be standing and gossiping in the brand names clothing sections. You would find little individual groups of teenage boys/girls designing their own styles. Things your eyes would say "no" to will be a "yes" in their eyes. It makes you feel old now that I think about.

It's also known that inside the mall each shop is only a few steps away from the others. Now why would someone design the mall to be so squashed together, you think? The next time you go to a mall, stand from the inside of one shop and walking straight out, you will noticed that before you leave the shop you're currently walking out of, you have already plan on going into the next. Let's just say you've just finished paying for your new fall outfit and told yourself that that was all you came for and is planning on going food shopping for your mother now, but the minute you walk out the clothing shop, you see in front of you, diagonally to you and right beside you, shoe shops. Then you thought to yourself, "I need a matching pair of shoes for my outfit." Okay it's not something you would say because I'm talking about me.

The time has come for the mall-aholic to end her wonderful day at the mall. What else can end the wonderful day at the mall besides finding your wallets hollow and your pockets empty going home, but the horrible customer service.

My usual routine when leaving the mall is to stop at the red signs (sale signs) I passed on the way in the mall. Today was going to be one of those days for me until I saw at the corner of my eye what I personally considered as bad customer service.

The mall is big so most people would want to dress in comfortable clothing so they can walk for miles around the mall. Take my dad for example, he will be in his slippers waddling with his T-shirt and shorts. My mom on the other hand will be in a beautiful suit with heels, see the difference? Due to this they each get different attention from the sales clerk. My dad will be ignored while my mom gets compliments. The assumption usually made is that if can't dress rich going to the mall how will you have money to spend in the mall. False assumption.

Well, the case I witnessed was different. There was a family, the way they dressed I concluded that they're from a different country here to visit. They carried with them dictionaries, wore huge, packed backpacks and the clothing materials were nothing like the ones here. My eyes followed them as they enter this store. Everyone ignored them. No one asked them for help. No one greeted. One sale lady just walked past them. They walked in took one look then walked out. They went right across to another shop where they bought "almost the whole store." There were 2 pair of shoes for every family member and there were 5 members so a total of 10 pairs of shoes. Whoever that salesperson was hit the jackpot. The mall's main key to survival against their competitors is customer service. No service equals to no money.

As you have seen spending a day in the mall is educational. All subjects were introduced to you. We learned about sociology-how the society requires give and takes. We learned about economics-the surplus of merchandise. But most importantly we learned about psychology-how people would like to be treated the same way one would like treated. The only difference in the teaching is that you the students learn through observing instead of through textbooks.