Innovations in Tourism and Hospitality
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INDEX
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Index 1
Presentation of Locale Restaurant
3.1. Customers 7
3.2. Operatives 9
3.3. Management and Innovation 11
3.4. Owners 14
3.5. Head Office 15
Methodology 16
4.1. Manager Interviews 16
4.2. Customer and Operative Interviews 16
Presentation of OneClickServe 17
Findings 20
7.1. Customers
7.2. Operatives
7.3. Management and Innovation...........................................................................................27
7.4. Owners.............................................................................................................................29
7.5. Head Office......................................................................................................................30
Conclusions 31
References 35
Bibliography 37
1. INTRODUCTION
Technology is the usage and knowledge of tools, techniques, crafts, systems or methods of organization in order to solve a problem or serve some purpose. The word technology comes from Greek ÃÂõÃÂýÿûÿóïñ (technologÃÂa); from ÃÂÃÂÃÂý÷ (téchnÃÂ), meaning "art, skill, craft", and -ûÿóïñ (-logÃÂa), meaning "study of-". The term can either be applied generally or to specific areas: examples include construction technology, medical technology, and information technology.
(Source from Wikipedia)
There is some confusion about what exactly innovation means and what it characterizes. Often the words invention and innovation are used interchangeably, but although they are related, they have different meanings. Invention is only the beginning of a process of transforming an idea into effective use. The invention is part of innovation or the innovation process. The term innovation comes from the Latin innovare, meaning to make or create something of new (Tidd et al. 1997).
Schumpeter (1934) was one of the first to develop a theory about innovation. He maintained that innovations - new ways of doing things, or unique or better combinations of production factors - are part of the entrepreneur's work. Schumpeter distinguished five areas in which companies can introduce innovations: (a) generation of new or improved products (b) introduction of new production processes (c) development of new sales...