Innovation Technology

Essay by antoniochiariUniversity, Master'sA, February 2013

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Innovations in Tourism and Hospitality

"Hi…my name is Donald!!!"

INDEX

pag.

Index 1

Introduction 2

Presentation of Locale Restaurant

Past Literature Reviews 7

3.1. Customers 7

3.2. Operatives 9

3.3. Management and Innovation 11

3.4. Owners 14

3.5. Head Office 15

Methodology 16

4.1. Manager Interviews 16

4.2. Customer and Operative Interviews 16

Methodology Limitations 16

Presentation of OneClickServe 17

Findings 20

7.1. Customers

7.2. Operatives

7.3. Management and Innovation...........................................................................................27

7.4. Owners.............................................................................................................................29

7.5. Head Office......................................................................................................................30

Conclusions 31

References 35

Bibliography 37

Web References 38

1. INTRODUCTION

Technology is the usage and knowledge of tools, techniques, crafts, systems or methods of organization in order to solve a problem or serve some purpose. The word technology comes from Greek τεχνολογία (technología); from τέχνη (téchnē), meaning "art, skill, craft", and -λογία (-logía), meaning "study of-". The term can either be applied generally or to specific areas: examples include construction technology, medical technology, and information technology.

(Source from Wikipedia)

There is some confusion about what exactly innovation means and what it characterizes. Often the words invention and innovation are used interchangeably, but although they are related, they have different meanings. Invention is only the beginning of a process of transforming an idea into effective use. The invention is part of innovation or the innovation process. The term innovation comes from the Latin innovare, meaning to make or create something of new (Tidd et al. 1997).

Schumpeter (1934) was one of the first to develop a theory about innovation. He maintained that innovations - new ways of doing things, or unique or better combinations of production factors - are part of the entrepreneur's work. Schumpeter distinguished five areas in which companies can introduce innovations: (a) generation of new or improved products (b) introduction of new production processes (c) development of new sales...