Organisational Change

TABLE OF CONTENTS....................................................................................................1

THE WORLD WHICH WE LIVE...................................................................................4

CHANGE MANAGEMENT DEFINED.....................................................................6

2.1 Three Basic Definitions.................................................................................................................................. 6

2.1.1 The Task of Managing Change ...............................................................................................................6

2.1.2 An Area of Professional Practice..............................................................................................................7

2.1.3 A Body of Knowledge.................................................................................................................................7

2.2 Content and Process.......................................................................................................................................7

THE CHANGE PROCESS..................................................................................................8

3.1 The Change Process as "Unfreezing, Changing and Refreezing".....................................................8

3.2 The Change Problem.......................................................................................................................................8

3.2.1 Change as a "How" Problem..........................................................................................................................................8

3.2.2 Change as a "What" Problem.........................................................................................................................................9

3.2.3 Change as a "Why" Problem...........................................................................................................................................9

3.3 Who to involve and when..............................................................................................................................9

SKILLS AND STRATEGIES...............................................................................................10

4.1 Political Skills......................................................................................................................................................10

4.2 Analytical Skills..................................................................................................................................................10

4.3 People Skills.........................................................................................................................................................11

4.4 System Skills.........................................................................................................................................................11

4.4 Business Skills......................................................................................................................................................11

MANAGING THE CHANGE PROCESS.....................................................................12

5.1 Management of Perceptions and Beliefs - Power and politics...........................................................12

5.2 Below the surface of the Change Management Iceberg......................................................................12

5.3 Why Change Fails - the Change equation................................................................................................12

5.4 The Steps to Change...........................................................................................................................................13

5.5 The Eight Stage Change Process.....................................................................................................................14

5.6 Cultural change must come last......................................................................................................................17

HOW TO SUCCESSFULLY MANAGE THE CHANGE PROCESS................18

ລາວ: ການຈັດການຕ້ອງ...

Figure 1: Process-data model for the change manage...

Controllo Progetto

6.1 The seven phases of change...........................................................................................................................18

6.2 How Do People Engage Change? Four room approach.......................................................................20

6.3 Solutions: What to Do in Each Room............................................................................................................21

6.4 Four Basic Change Management Strategies...............................................................................................22

LEADING NOT MANAGING.........................................................................................23

7.1Change vs. Transition (EQ is the key)............................................................................................................23

7.2 Implementing Change......................................................................................................................................25

7.3 Common Pitfalls of Implementation..............................................................................................................25

7.4 Tactical Implementation Steps........................................................................................................................25

7.5 The marathon effect..........................................................................................................................................26

7.6 Six practical aspects of any change process...............................................................................................27

RESISTANCE: THE ORGANISATION'S BIG PROBLEM...................................29

8.1 Unmasking "Resistance to Change".............................................................................................................29

8.2 Summary of Resistance Definitions in the Literature..............................................................................30

8.3 Resistance as Valuable Passion.......................................................................................................................31

8.4 Resistance as Individual and Organizational Characteristics...............................................................31

8.5 Reasons that certain people are resisting change...................................................................................32

CONCLUSION

9.1 One more time: How to manage change.................................................................................................33

SOURCES....................................................................................... ...........................................34

APPENDICES

(Matrix - 1) Vision, Results and sustainable success.....................................................................................16

(Figure - A) The Seven Phases of Change......................................................................................................18

(Table - 1) The Seven Phases of Change.........................................................................................................19

(Table - 2) Strategies for Change Management............................................................................................22

(Figure - B) The...