Essays Tagged: "external customers"

Total Quality Management

Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, an ... m. In describing TQM as a structured system, I mean that it is a strategy derived from internal and external customer and supplier wants and needs that have been determined through daily management.Th ...

(3 pages) 187 0 2.4 Jun/2004

Subjects: Businesss Research Papers > Management

Work in a Socially Diverse Environment - MEMO

ication and management skills to interact effectively at various levels with internal customers and external customers. In order to achieve this all employees need to be culturally aware. Culture can ...

(1 pages) 49 0 3.0 Oct/2004

Subjects: Social Science Essays

Stewart Box Company - Case Study

x is a packaging company that manufactures paperboard and cartons. Its paperboard division sells to external customers and supplies raw materials to the carton division. Outlined in the case are the p ...

(4 pages) 123 0 3.0 Mar/2005

Subjects: Businesss Research Papers > Case Studies

Project Resource Assessment: Are You Sure You Have Tallied Your Costs?

scarce resources, narrowing windows of opportunity, and constantly changing demands of internal and external customers. In addition, projects are continually being added, changed, and removed in respo ...

(4 pages) 152 0 3.0 Jul/2005

Subjects: Businesss Research Papers > Management

Disneyland

Disneyland and every cast member is working as part of a team, which serves to internal as well as external customers.Types of CustomersInternal customersThe internal customer at Disneyland Resort Pa ... ustomers directly through training using their own training institution on site "Disney University".External CustomersThe external customers of Disneyland Resort Paris come from many different markets ...

(62 pages) 587 1 4.3 Mar/2006

Subjects: Businesss Research Papers > Case Studies

South West airlines

t has positioned itself in this manner from inception in 1971. It has defined both its internal and external customers and is committed to them as a business. More importantly, this company has taken ... same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer." Southwest used strategy to empower the employees and make ...

(5 pages) 135 0 5.0 May/2006

Subjects: Businesss Research Papers > Case Studies

Human Resource Management and Total Quality Management

on more absorptive to the uncertainty shocks and more responsive to the demands of the internal and external customers. However they are also beneficial for the employees by improving and expanding th ... oncerning its wholesale operations and performance-measurement methods, as well as the internal and external relations - the culture transition. Further he argues that a prosperous TQM implementation, ...

(11 pages) 874 1 4.7 Jun/2006

Subjects: Businesss Research Papers > Management > Human Resource Management

Marketing Plan for IPT

stomer base. We should be a model provider of exceptional customer service to both our internal and external customers.IntroductionHere at It's Popcorn Time our goal is to provide customer satisfactio ...

(4 pages) 92 0 3.7 Nov/2006

Subjects: Businesss Research Papers > Case Studies

Course Start regarding the definition of marketing.

mers. In short, marketing in this definition is the act of building relationships with internal and external customers through key understanding of markets and consumer needs that drive sales of prope ...

(3 pages) 37 0 3.7 Feb/2007

Subjects: Businesss Research Papers > Marketing

Customer service

fter they purchase the product. Normally, the customers can be broken into to two types categories: external and internal. External customers are who buy goods or services that are not employed by or ...

(5 pages) 122 0 4.0 May/2007

Subjects: Businesss Research Papers > Marketing

Needs Assessment for Quality Improvement: Washington Assessment of Student Learning

the relationship of the process to the organization’s strategic plan and identify the internal and external customers who are impacted by this process.Description and As-Is Flow ChartThe Washingto ... is used to establish priorities and guide decisions that will allow feedback from its internal and external customers, parents, staff, and community leaders. The strategic plan will be changed and up ...

(4 pages) 444 0 5.0 May/2007

Subjects: Businesss Research Papers > Case Studies

US Census

U.S. Census Case Critical Issues 1. Marketing for MSO products and services to internal and external customers.2. MSO tasks and activities after 2000 census.3. Opening new markets and expandin ... sence for the MSO and the U.S. Census Bureau. Due to the global reach of the newly created website, external, internal, domestic, and international clients can access the data product catalogue that t ...

(1 pages) 555 0 0.0 Oct/2001

Subjects: Businesss Research Papers

Needs Assessment for Quality Improvement

is supplied, the relationship to the organization’s strategic plan is discussed, the internal and external customers are identified, while potential impact on these customers is noted. The most appr ... y towards goal achievement, which will be achieved by reviewing the accrual process.Internal and External Customer ImpactHigh-performance throughout the entire organization is achieved through exce ...

(4 pages) 1551 2 4.9 Jun/2007

Subjects: Businesss Research Papers > Marketing

Bank USA: Help Desk Contact Center

is to "offer superior customer service providing quick and immediate responses to both internal and external customers." In addition, Help Desk has many process-related performance standards, which in ... arch staff. Once the 17% makes it to the research desk, the information is separated to internal or external staff, with 73% going to the Internal Desk Research Staff, averaging 40 minutes per call an ...

(17 pages) 21 0 3.0 Dec/2007

Subjects: Businesss Research Papers > Case Studies

Needs Assessment for Quality Improvement

a description of Baderman’s strategic plan and how this improvement plan will affect internal and external customers, an explanation of the quality management tool to be used to present the data and ... aking when development ventures such as controlling the flooding problem in process.Internal and External Customers Impacted by the ImprovementInternal customers are defined as “people within the ...

(8 pages) 189 0 3.0 Jan/2008

Subjects: Businesss Research Papers

Motorola- Swot Analysis

company, Motorola created an Internet based information network. This network informs internal and external customers of Motorola?s activities at the present time and its projected future. Employees ...

(16 pages) 233 0 5.0 Feb/2008

Subjects: Businesss Research Papers > Case Studies

Texas Assessment of Knowledge and Skills (TAKS)

the relationship of the process to the organization’s strategic plan and identify the internal and external customers who are impacted by this process.Description and As-Is Flow ChartThe Texas Ass ... is used to establish priorities and guide decisions that will allow feedback from its internal and external customers, parents, staff, and community leaders. The strategic plan will be changed and up ...

(4 pages) 15 0 0.0 Oct/2008

Subjects: Businesss Research Papers > Management

Internal Marketing - Motivating personnel leads to higher company performance

to influence and satisfy the needs of others inside the organization is considered an antecedent to external customer satisfaction. Only if internal customer relationships work can the quality of the ... ork can the quality of the outcome be excellent, thus creating satisfied, or even better, delighted external customers". It addressed that the employees have the ability to influence and satisfy the c ...

(8 pages) 83 1 0.0 Dec/2008

Subjects: Businesss Research Papers > Marketing

How would an ODP attempt to change an organization's culture?

well oiled machine", yet at other times, the internal environment becomes out of alignment with the external demands. "An organization's culture is the pattern of assumptions, values, and norms that a ... of an organization can be seen in the way in which co-workers, middle and upper management, even in external customers interact within the system. The manner in which employees dress, the way they com ...

(5 pages) 40 0 0.0 Mar/2009

Subjects: Businesss Research Papers > Management > Leadership and Communication

Leadership at UPS

e a much more effective leader. (United Parcel Service 2008)UPS understands the importance of their external customers; however, they understand that their internal customers are just as important. Pr ...

(2 pages) 19 0 0.0 Oct/2009

Subjects: Businesss Research Papers > Management > Leadership and Communication