Essays Tagged: "Technical support"

Software Piracy

u will notreceive the accompanying disks or documentation and you will therefore not be entitled to technical support or upgrades. This practice is often used as a sales feature or an added incentive ...

(5 pages) 131 0 4.1 Mar/1997

Subjects: Science Essays > Computer Science

Economic Consequences of Software Crime.

rmining a cost for a software license; physical delivery pricing, metric discounts, license periods support and maintenance, license management Tech support, change in use bug fixes and Platform Migra ...

(5 pages) 73 0 4.1 Dec/2003

Subjects: Science Essays > Technology

Data Collection and Descriptive Research for ISO 9000:2000 Compliance Case Study

stomer service and satisfaction surveys, ImageStream provides the Quality Assurance, Manufacturing, Technical Support and Sales departments, along with key managers, with crucial data used to determin ... ficant improvement.Future papers will research and study customer satisfaction with the ImageStream technical support department. Subsequent papers will seek to answer the management question: What is ...

(3 pages) 445 0 3.7 Jan/2004

Subjects: Businesss Research Papers > Case Studies

Study notes from Information Technology in the IT Environments section

ect manager.These IT workplaces are small, employ specialists and offer services in computer sales, technical support and hardware/software installation.IT Policies & ProceduresPoliciesIT policies ... nt and multimedia·Business Analyst and Management Consulting·Help desk Support·Technical Support·Technical writing and trainingInformation Technology ManagementRoleKey Resp ...

(13 pages) 566 2 4.3 Feb/2004

Subjects: Science Essays > Technology


ctionCompanies are beginning to use the Internet for customer service. Having product descriptions, technical support and order status information online not only saves money by freeing up a company's ...

(6 pages) 65 0 5.0 Mar/2004

Subjects: Art Essays

Discuss a major purchase and how to financially plan for it. i wrote about buying a laptop.

iced one advertised that they matched competitor's prices. However, the other offered one-year free technical support. After contemplating both stores and careful discussion with my parents we decided ... l discussion with my parents we decided to purchase my laptop from the store with the free one-year technical support. After taxes and service charge, the laptop put a 1049.99 hole in my bank a ...

(1 pages) 43 0 5.0 Sep/2004

Subjects: Businesss Research Papers > Management

Information Management at ImageStream

ptly and help close sales.Another example of a dynamic and rapidly changing store of information is technical support. ImageStream also uses information compiled by its support technicians to manage c ...

(3 pages) 26 0 3.0 Oct/2004

Subjects: Businesss Research Papers > Management

Project Organization

in good standing operations, have a well researched and planned out website, and employ a part-time technical service person to service any malfunctioning equipment to serve all of our customers needs ... search will be divided between the team into three areas; customer service, sales and marketing and technical support.Our average customer is between the ages of 20-60. The average wage is $20,000-$95 ...

(11 pages) 149 0 5.0 Oct/2004

Subjects: Businesss Research Papers > Management

Computer Systems Management

Strong technical knowledge is essential for computer and information systems managers, who must understand ... gers, who must understand and guide the work of their subordinates, yet also explain the work in nontechnical terms to senior management and potential customers. Therefore, these management positions ... s on the job.Computer and information systems managers need a broad range of skills. In addition to technical skills, employers also seek managers with strong business skills. Employers want managers ...

(1 pages) 31 0 4.0 Nov/2004

Subjects: Businesss Research Papers > Management

Employee motivation in Call center

But while call centres offer an appealing way to handle functions such as customer service, sales, technical support and so on, they also present new challenges in people management. In essence, when ...

(9 pages) 342 0 3.7 Apr/2005

Subjects: Businesss Research Papers > Case Studies

System Support Within the Workplace

external factors such as new regulations, staff turnover, revised reporting requirements, and other technical issues, our means of support is constantly changing because no process is in place, howeve ... knowledgeable IT Help Desk support during business hours and use the Help Desk to help resolve all technical questions and problems.All calls placed to the Help Desk are answered (by Help Desk staff) ...

(4 pages) 127 0 3.0 May/2005

Subjects: Science Essays > Technology

Business Writing Letter format and required information on a business letter

use. Plus it provides good support and integration between different applications as well as great technical support and availability by providing 24 X 7 technical phone support. In addition, whether ...

(1 pages) 78 0 5.0 Aug/2005

Subjects: Humanities Essays > Language Studies > Writing

A Vote Against Computers.

(3 pages) 13 0 3.0 Jan/2006

Subjects: Social Science Essays > Education

Cisco's E-commerce Connection

vices over the Web. Cisco's Web site ( has evolved over several years, beginning with technical support for customers and developing into one of the world's largest e-commerce sites. Tod ... r partners.Cisco began providing Internet support in 1991. Software downloads, defect tracking, and technical advice were the first applications. In 1994, Cisco put its system on the Web and named its ...

(3 pages) 38 0 4.3 Jun/2006

Subjects: Businesss Research Papers > Case Studies > E-commerce

What is franchising? Benefits and cost of franchising to the franchsee and the franchisor.

usiness (Hobson, 1998). Franchisor should also be able to provide the franchisee with the necessary technical support. However it is invaluable to be able to talk things through with other franchisees ...

(7 pages) 136 1 3.7 Jul/2006

Subjects: Businesss Research Papers

End User Support, Support Needs. BTEC National Award ICT Systems Support

the hardware / software last working correctly CommentsNote that if ID number is obtained, technical information about the PC would not be required as that should be held in a central databas ... cation skills and a pleasant, clear telephone manner.2. Possess the ability to improve personal and technical skills as required.3. Have a calm and methodical approach to working and the ability to re ...

(7 pages) 44 0 3.0 Oct/2006

Subjects: Science Essays > Computer Science

Building An Effective Technology Support Team

mpany with. The support team would want to work through any problems with quickness and thoroughly. Technical support teams are what consumers come into contact with daily. Support teams are how the c ... out or to assist with defects or any other issues that come about. Factors in building an effective technical support team may involve people with customer-based personalities, knowledge of product or ...

(4 pages) 341 0 5.0 Dec/2006

Subjects: Science Essays > Technology

Veterinary Software Analysis

Feasibility Analysis Technical The goal of the company is to acquire a new software program, either by purchasing a shrin ... cause the new system will be implemented on the existing hardware. The Orion Group will provide the technical knowledge required to design the new system. No technical barriers exist; therefore the sy ...

(2 pages) 847 0 0.0 Mar/2002

Subjects: Businesss Research Papers

Hard Drive Install Process Ess

time-consuming, but you'll be enjoying your new drive's extra space when you're through. A. Technical support B. Load files faster As you accumulate software, you may find you ... rive's extra space when you're through. Of course, don't be afraid to call the drive manufacturer's technical support line. New hard drives should include free technical support for a period of time. ...

(5 pages) 1195 0 0.0 Feb/2008

Subjects: Science Essays > Computer Science

Effective Technology Support Team

mpany when in relation to customer, employee, and network support. Factors in building an effective technical support team may involve people with customer-based personalities, knowledge of product se ... arely having to go to upper management to resolve. Personalities and attitudes can go a long way in technical support. Personality and knowledge can be even better.Employee training can also affect th ...

(3 pages) 117 0 5.0 Jul/2008

Subjects: Businesss Research Papers > Management